SHIPPING AND RETURNS
What are the shipping costs?
Netherlands & Germany: € 4.95
Belgium: € 5.95
Denmark, France, Austria, Poland, Portugal, Spain, and Sweden: € 7.95
All other countries in the EU: € 14.95
When do I enjoy free shipping?
Orders in the Netherlands with a value above € 100 are shipped free of charge. Orders in other EU countries with a value above € 150 are shipped free of charge.
How long does it take before I receive my order?
Order placed before 23:59 are delivered the next day in the Netherlands and within 2 business days in Belgium, Germany and France.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. To start a return, you can contact us at info@kulu-club.com.
If your return is accepted, we’ll send you a return shipping label via email.
What are the costs for returns?
Netherlands: € 4.95
Belgium, Denmark, Germany, France, Austria, Poland, Portugal, Spain, and Sweden: € 7.95
Rest of Europe: € 14.95