Returns
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
How can I return my order?
You can easily submit a return request by logging into your profile. Follow these steps:
- Click on the login icon at the top right.
- Enter the email address you used to place the order.
- Enter the 6-digit code you receive in your email.
- Submit a return request and indicate the reason for each item.
We will review your return request, and if we accept the return, you will receive a return label from us.
What are the costs for returns?
The costs for returning your order vary by country and package size:
Netherlands: Letterbox package: € 3.95 and Small package: € 7.95
Belgium, Germany & France: € 9.95
Rest of Europe: € 12.95
Rest of the world: € 19.95
When will I receive my purchase amount after returning?
Once we have received your return shipment and it is in unused and unopened condition, the amount will be refunded to your account within 3 business days. You will receive an automatically generated email regarding the refund. It may take up to 10 business days for the amount to appear in your account.