Returns
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
How can I return my order?
You can easily register your return through Returnless.
What are the costs for returns?
Netherlands: €5.95
Belgium & Germany: €7.95
Denmark, France, Italy, Luxembourg, Austria, Poland, Portugal, Spain, and Sweden: €14.95
All other EU countries: €19.95
When will I receive my purchase amount after returning?
Once we have received your return shipment and it is in unused and unopened condition, the amount will be refunded to your account within 3 business days. You will receive an automatically generated email regarding the refund. It may take up to 10 business days for the amount to appear in your account.
Can I exchange products?
Exchanges can only be made by returning the product and placing a new order. Please note that you will be responsible for both the return shipping costs and the shipping costs for the new products (if the order amount is less than €75).